TERMS & CONDITIONS

1. Course Enrollment

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• Enrollment is confirmed once registration and payment are completed.

• Students must provide accurate personal and certification information during registration.

• Access to online content is for registered students only and may not be shared.

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2. Payments & Refunds

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• Payment is due at the time of registration.

• Our Refund Policy outlines eligibility for course refunds and transfers. Please review it prior to registration.

• Failure to attend live sessions or complete online modules does not qualify for a refund.

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3. Course Access & Completion

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• Live instructor-led sessions are delivered via Zoom. Students are responsible for maintaining internet access and compatible technology.

• Online self-paced modules are available for a set a designated period. After March 31, 2026 at 11:59 pm, access will expire and no continuing education hours will be awarded for any remaining modules not completed.

• Students must complete all required live and online hour blocks to receive a certificate of completion.

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4. Certificates & Accreditation

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• Certificates will be issued upon successful completion of all course block requirements.

• Our programs are designed to meet National Registry of EMT (NREMT) and/or state EMS continuing education requirements. It is the student’s responsibility to confirm acceptance with their state licensing or accrediting agency.

• All students registered through this website will receive continuing education hours from Northeast Iowa Community College (NICC), Dubuque, IA.  This is a partnership agreement with NICC and Emergency Training Center, LLC d/b/a Virtual EMS Refresher.

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5. Code of Conduct

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• Students are expected to maintain professional behavior during live sessions. Disruptive or disrespectful conduct may result in removal from the course without refund.

• Cheating, sharing exam answers, or misuse of course materials is strictly prohibited.

• Electronic device cameras must be on at all times during the live instructional portion of this course.

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6. Intellectual Property

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• All course content, including presentations, videos, and materials, is the property of Virtual EMS Refresher and its instructional staff.

• Materials may not be copied, shared, or redistributed without prior written permission.

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7. Technology & Liability

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• Students are responsible for having a functioning computer, internet connection, and software.

• Virtual EMS Refresher is not liable for technical failures on the student’s end. Support may be provided for platform-related issues.

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8. Policy Updates

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We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page with a new effective date. Continued use of our courses constitutes acceptance of updated terms.

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9. Contact Us

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For questions about these Terms & Conditions, please contact us at:
📧 courses@virtualemsrefresher.com
📞 [Insert Phone Number]

Disclaimer

Our courses are designed to meet NREMT and national continuing education requirements. Please check with your state EMS office or licensing agency to confirm acceptance before registering.

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